Terms and Conditions
This Term and Conditions page was last modified on (​13/04/2017).​

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by ikhayalamlodgeandtours.co.za. and are provided for your personal awareness subject to the terms and conditions set out below..

Reservations

1. Rates are subject to availability and fluctuations.
2. Rates are per night sharing on a per person or per room basis, as indicated.
3. Rates are for accommodation only unless otherwise specified.
4. These rates are only available for transient business and are not available for groups or conferences. 9 rooms or more constitutes a group and rates are available on request.
5. All Rates () are nett non-commissionable.
6. Non-Refundable Rates
Certain rates require a non-refundable prepayment in order to be confirmed. Please check the Policies and Details when booking, to determine the payment policy.
Reservations confirmed on a prepaid rate are in certain circumstances subject to 100% cancellation fee should they be modified or cancelled. Please confirm with the relevant lodge.
7. Please note that for rates that do not require prepayment, you will not be charged if you amend or cancel this booking before 11h00 AM (lodge time) on the day of arrival (Booking Site).
8. If a reservation made on a rate that does not require prepayment, is not cancelled by 11h00 AM (lodgetime) on the day of arrival, the guest is subject to a charge equal to one night's accommodation. This amount will be charged to the guest's credit card.
9. The credit card used to confirm and pay for a reservation is required to be presented on check-in at the lodge. An imprint of this card will be taken by the lodge on check-in, in order to prove the card was present.
10. All accommodation provided in terms of any booking made on this website will be subject to the standard Ikhayalam Lodge and Tours terms and conditions of residence of the lodge concerned.
11. Payment for any reservations or other services for which fees may be charged by Ikhayalam Lodge and Tours shall be payable by you on departure from the lodge in question or, where applicable, shall be debited to your account after departure.
12. Non-Refundable Rates - Payment going through our Payment Gateway will secure full payment and debit the credit card used in making the booking. Booking will be non-refundable on cancellation or amendments.
13. Other Rates - Credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Ikhayalam Lodge and Tours. Ikhayalam Lodge and Tours Sun reserves the right to debit your credit card with a cancellation fee equal to 1 nights accommodation if a reservation is not cancelled by 11h00 AM (lodge time) on the day of arrival.
14. The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the Lodge and the customer/client authorising the Hotel to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.
15. By clicking the "Book Now" button herein, the customer/client signifies and accepts all terms and conditions contained in this Website.